About orders and web store

General

Aarre is a brand owned by Pumpkin Design Oy (Business ID 2382682-5). Pumpkin Design Oy is a Finnish clothing manufacturer and retailer. Our products are sold to customers over 18 years of age in Finland, Europe and countries outside of Europe. The products are designed and meant for use inside Europe so product liability isn’t valid in countries outside of European Union. All prices include VAT. We reserve the right to change our prices and shipping costs.

Ordering
Our products are sold mainly via our online store at aarrekid.fi. All orders are confirmed by email to the address provided by the client. The confirmation email includes a list of ordered items, the total sum of the order and shipping costs. By placing an order the customer agrees to all existing terms and conditions of the Aarrekid online store.

Payment options

All items and shipping costs are paid in full with the order. We offer the following payment methods at our online store:

Online banking services

You are able to pay with all Finnish banks offering online banking Paytrail Oyj (VAT number: FI2122839) provides the payment transfer services related to online banking in co-operation with Finnish banks and credit institutions. Paytrail Oyj buys the payment transaction and accounts for it to the retailer.

Debit and credit cards (Visa, Visa Electron and MasterCard)

Pumpkin Design Oy (Aarrelabel) acts solely as the marketer of products and services as well as delivers the products to customers. As the payment service provider, Paytrail Oyj is responsible for all reclamations concerning the payment transaction. In payments made by Visa, Visa Electron and MasterCard, Paytrail Oyj acts as the seller, which means that the sale is made between the customer and Paytrail Oyj. In this capacity Paytrail Oyj is responsible for all obligations related to the sale. Paytrail Oyj is also the receiver of the payment.

Paytrail Oyj
VAT number: FI21228397
Innova 2 Lutakonaukio 7
40100 JYVÄSKYLÄ
Phone: +358 207 181830

PayPal

You can also choose PayPal as your payment method. You will be redirected directly to PayPal to complete the transaction at the end of your order. If you are new to PayPal you can create your own PayPal account. If you made a payment through PayPal and returned the products, we will refund the money directly to your PayPal account.

About delivery

We ship orders from Monday till Friday. Usually we process new orders the latest the next bank day of ordering. Shipping takes from 2 to 5 bank days in Finland’s area. Shipping to abroad takes from 7 until 14 bank days, depending the country. We will inform about exceptions in delivery times on our Facebook page and at the front page of our web store.

We aim to deliver all the ordered products in one shipment. If this is not possible due to not available product or temporary out of stock situation we will contact customer to the email address given while ordering.

Delivery options to Finland

Posti

Postipaketti SmartPOST 5,90€,
Delivery to nearest Smart Post automate or office, 2-3 bank days.

Posti Pikkupaketti 3,90€,
Small orders straight to your home, 2-4 bank days. If the order doesn’t fit through you mailbox, it will be delivered to you nearest Post office.

Matkahuolto

Lähellä-paketti 5,90€,
Delivery to the automate of your choosing or office, 2-3 bank days.

Pick up

Pick up from store 0,00€,
We collaborate with Pukimo -store, which is located in Lempäälä Ideapark (Ideaparkinkatu 4, 37570 Lempäälä FI, 050 3620412). Pukimo will send you a text message when your order is ready for pick-up, the order cannot be collected right away! It takes approximately two days for the order be to ready for pick up.

If you didn’t get your tracking code, you can ask for it by email help@aarrelabel.com

Delivery options abroad

Posti Parcel Connect: Estonia, Latvia, Lithuania, 8,90€

Posti Parcel Connect: Sweden, 9,90€

Posti Parcel Connect: Denmark & Germany, 9,90€

Posti Parcel Connect: Rest of the EU-lands, 12,90€

EMS parcel (express mail service), Rest of the world, 16,90€

If you didn’t get your tracking code, you can ask for it by email help@aarrelabel.com

Tracking of your order

“Order complete” email should have the tracking code for your order. If you didn’t get your tracking code, you can ask for it by email help@aarrelabel.com

Notice of arrvival

For order shipped to Finland, the notice of the arriving parcel will be sent to your phone number, so make sure you have given the right number with the order. If you haven’t received the notice in some time, make sure to check your email as well.

For orders abroad the notice of package arrival can be sent to your phone number or to your home by post, depending to the policy in your country.

Pumpkin Design Oy will not be responsible for undelivered packages due to false information given with the order.

Uncollected order

If you don’t pick up your order in time, it will be sent back to us. Please note that it is not the same thing to return items from your order and not pick it up at all. We will automatically refund the items on uncollected order, reduced with the postal charges. We will not refund postal charges for packages that were not collected on time.

We will not send uncollected order again. If you still wish the receive the items in your order, you can place a new order in our web shop.

Please note that Posti and Matkahuolto only keeps your order for 7 days after sending it back to us. Make sure you will be home collecting the order.

Change and return

You have the right to change or return any items in your order for 14 days after receiving the order. The change or return will not cost anything. We only accept products that are not used or washed and still have the original hang tags attached.

For orders in Finland, you will receive a return sticker with your order with which you can ship wanted products back to us. For changes and returns abroad, please contact our customer service help@aarrelabel.com and we will provide a return label for you. Free change and return also stands for order delivered outside of Finland.

Defective products

The quality of our products is important for us. Our garments are not supposed to broke in the first use and the materials we use should last many washes. If this is not the case and you happen to receive a product with defect(or the material behaves abnormally in the first wash etc.), please explain the situation and send a picture of the defective piece if possible to our email address info@aarrekid.fi. If the product is not 1st class quality we will replace the product with a new one or return the money for your order.

Privacy policy

You can read about our privacy policy here.

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