About the Store

General

Aarrelabel is a brand owned by Pumpkin Design Oy (Business ID 2382682-5). Pumpkin Design Oy is a Finnish clothing manufacturer and retailer. Our products are sold to customers over 18 years of age in Finland, Europe and countries outside of Europe. The products are designed and meant for use inside Europe so product liability isn’t valid in countries outside of European Union. All prices include VAT. We reserve the right to change our prices and shipping costs.

How to Order
Our products are sold mainly via our online store at aarrelabel.com. All orders are confirmed by email to the address provided by the client. The confirmation email includes a list of ordered items, the total sum of the order and shipping costs. By placing an order the customer agrees to all existing terms and conditions of the Aarrelabel online store. All of our web shop orders are shipped from our warehouse in Pirkkala, Finland.

Payment Options

All items and shipping costs are paid in full with the order. We offer the following payment methods at our online store:

PayPal

You can also choose PayPal as your payment method. With PayPal you can safely and securely pay with any of your credit or debit cards or bank transfer.

You will be redirected directly to PayPal to complete the transaction at the end of your order. If you are new to PayPal you can create your own PayPal account. If you made a payment through PayPal and returned the products, we will refund the money directly to your PayPal account.

Online Banking Services

You are able to pay with all Finnish banks offering online banking Paytrail Oyj (VAT number: FI2122839) provides the payment transfer services related to online banking in co-operation with Finnish banks and credit institutions. Paytrail Oyj buys the payment transaction and accounts for it to the retailer.

Debit and Credit Cards (Visa, Visa Electron and MasterCard)

Pumpkin Design Oy (Aarrelabel) acts solely as the marketer of products and services as well as delivers the products to customers. As the payment service provider, Paytrail Oyj is responsible for all reclamations concerning the payment transaction. In payments made by Visa, Visa Electron and MasterCard, Paytrail Oyj acts as the seller, which means that the sale is made between the customer and Paytrail Oyj. In this capacity Paytrail Oyj is responsible for all obligations related to the sale. Paytrail Oyj is also the receiver of the payment.

Paytrail Oyj
VAT number: FI21228397
Innova 2 Lutakonaukio 7
40100 JYVÄSKYLÄ
Phone: +358 207 181830

Delivery time

We ship orders from Monday till Friday. All of our web shop orders are shipped from our warehouse in Pirkkala, Finland. We aim to process new orders on the following business day of ordering. Shipping takes 1-4 business days in Finland, in Europe 2-5 business days and rest of the world 8-10 business days. Holidays etc. might affect the delivery time.

We aim to deliver all the ordered products in one shipment. If this is not possible due to not available product or temporary out of stock situation we will contact customer to the email address given while ordering.

Shipping to Finland

Posti

Postipaketti SmartPOST 5,90€,
Delivery to nearest Smart Post automate or office, 2-3 bank days.

Posti Pikkupaketti 3,90€,
Small orders straight to your home, 2-4 bank days. If the order doesn’t fit through you mailbox, it will be delivered to you nearest Post office.

Matkahuolto

Lähellä-paketti 5,90€,
Delivery to the automate of your choosing or office, 2-3 bank days.

Pick-up

Pick-up from store 0,00€,
We collaborate with Pukimo -store, which is located in Lempäälä Ideapark (Ideaparkinkatu 4, 37570 Lempäälä FI, 050 3620412). Pukimo will send you a text message when your order is ready for pick-up, the order cannot be collected right away! It takes approximately two days for the order be to ready for pick up.

Shipping to Europe

We use GLS Parcel Service for orders shipped to Europe. You will receive an email from GLS when your order is shipped with the tracking information. Depending on your country the delivery takes from 2 to 5 business days to arrive. For most European countries you can also choose the pick up point of your liking from a wide selection, after the shipment has been made.

Delivery cost is 9,90 € including packing and shipping of the order.

Shipping to Rest of the World

Orders delivered outside of Europe will be delivered as EMS (Express Mail Service) parcels. EMS parcel will be delivered to you with your local Post in 8-10 business days. All of our shipments can be tracked and if you didn’t receive your tracking code by email, please contact us help@aarrelabel.com and we will provide a tracking code for you.

Delivery cost is 14,90 € including packing and shipping of the order.

Returns and Changes

Returns and Changes in Finland

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right stands only for items that are in new, unused condition and in their original packaging, including labels, hang tags etc.

For orders in Finland, you will receive a return shipping label with your order with which you can ship the products you want to change or return back to us. Remember to fill and attached the return form you received with your order with the returned items. Change and return is free of cost in Finland area.

If for some reason you didn’t receive the return shipping label, you can also ship the order back to us with this information:

Pumpkin Design Oy
Haikanvuori 5 C 1
33960 Pirkkala
Postin palautustunnus: 631447
Matkahuollon palautustunnus: 9538884

Returns and Changes from Europe

Returns

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right stands only for items that are in new, unused condition and in their original packaging, including labels, hang tags etc.

For the return, please first contact our customer service help@aarrelabel.com with your name, order number and wish to return. Also fill the return form you received with your order and attach it with the return items.

After your return request, we will arrange shipment back to us with GLS. We will process the refund as soon as possible after receiving the return parcel. The refund will be paid through PayPal / Paytrail depending on the used payment method.

The Return fee is 10 euros and will be deducted from the refund amount. If you return all the products in your order, we will also refund the shipping costs you paid. Even if you return all the products in your order, the 10 euro Return fee will be deducted from the refunded amount.

Changes

If you would like to change some items in your order, please see our return instructions and place a new order for the products you want.

Returns and Changes from the Rest of the World

Returns

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right stands only for items that are in new, unused condition and in their original packaging, including labels, hang tags etc.

For the return, please first contact our customer service help@aarrelabel.com with your name, order number and wish to return. Also fill the return form you received with your order and attach it with the return items.

After your return request, we will send you a shipping label with which you can send the order back to us. We will process the refund as soon as possible after receiving the return parcel.

The Return fee is 10 euros and will be deducted from the refund amount. If you return all the products in your order, we will also refund the shipping costs you paid. Even if you return all the products in your order, the 10 euro Return fee will be deducted from the refunded amount.

Track your Order

“Order complete” email should have the tracking code for your order. If you didn’t get your tracking code, you can ask for it by email help@aarrelabel.com

Notice of Arrival

For order shipped to Finland, the notice of the arriving parcel will be sent to your phone number, so make sure you have given the right number with the order. If you haven’t received the notice in some time, make sure to check your email as well.

For orders delivered to Europe you will receive a message from GLS when your parcel is arriving or ready fro pick up. For orders shipped with EMS Parcel outside of Europe, the notice of package arrival can be sent to your phone number or to your home by post, depending to the policy in your country.

Pumpkin Design Oy will not be responsible for undelivered packages due to false information given when placing the order.

Uncollected Orders

If you don’t pick up your order in time, it will be sent back to us. Please note that it is not the same thing to return items from your order and not pick it up at all. We will automatically refund the items on uncollected order, reduced with the postal charges. We will not refund postal charges for packages that were not collected on time.

We will not send uncollected order again. If you still wish the receive the items in your order, you can place a new order in our web shop.

Please note that Posti and Matkahuolto only keeps your order for 7 days after sending it back to us. Make sure you will be home collecting the order.

Defective Products

The quality of our products is important for us. Our garments are not supposed to broke in the first use and the materials we use should last many washes. If this is not the case and you happen to receive a product with defect(or the material behaves abnormally in the first wash etc.), please explain the situation and send a picture of the defective piece if possible to our email address help@aarrelabel.com. If the product is not made according to our quality standards we will replace the product with a new one or return the money for your order.

In Finland, our partner on clothing repairs is Menddie, a platform that makes clothing repair simple and easy. Follow them @menddierepairs

Privacy Policy

You can read about our privacy policy here.

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