Returns and Changes

Our online store orders come with a 30-day return policy. We process the returns within 14 days after the return has been sent to us. If you want to exchange the product, you must return the exchangeable product to us and make a completely new order for the other product/size you want.

The return policy starts from the day you receive your order. This right is valid only for items in original condition, which means they must be clean, unwashed, and unused, with tags still attached.

Please note that items you try on should not have, for example, makeup stains or pet hair on them. If we receive dirty or otherwise unsaleable returns, we reserve the right to deduct a 10-euro sales restoration cost from the refunded amount for cleaning the product.

In possible volume discounts (for example, buy 3 pay for 2), the campaign price expires if you return products affecting the volume discount. When returning one or more products, you lose your discount and pay the full price for the products you kept.

 

 

Returns and Changes in Finland

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 30 days of receiving your order. The return right stands only for items that are in new, unused condition and in their original packaging, including labels, hang tags etc.

If you want to exchange the product you ordered, you must return the exchangeable product to us and make a completely new order for the other product/size you want. Customer returns are free of charge in Finland.

For orders in Finland, you will receive a return shipping label with your order with which you can ship the products you want return back to us. Remember to fill and attach the return form you received with your order with the returned items. Customer returns are free of cost in Finland area.

If for some reason you didn't receive the return shipping label, you can also ship the order back to us with this information (in Finland):

Pumpkin Design Oy warehouse C/O WebLog Oy
Asessorinkatu
12
20780
Kaarina

Post return ID: 673333
Matkahuolto return ID: 9538884

 

 

Returns and Changes from Europe

Returns

You have the right to return an item within 30 days of receiving your order. The return right stands only for items that are in new, unused condition and in their original packaging, including labels, hang tags etc.

For the return, please first contact our customer service help@aarrelabel.com with your name, order number and wish to return. Also fill the return form you received with your order and attach it with the return items.

After your return request, we will arrange shipment back to us with GLS. We will process the refund as soon as possible after receiving the return parcel. The refund will be paid through PayPal / Paytrail depending on the used payment method.

The Return fee is 10 euros and will be deducted from the refund amount. If you return all the products in your order, we will also refund the shipping costs you paid. Even if you return all the products in your order, the 10 euro Return fee will be deducted from the refunded amount.

Changes

If you would like to change some items in your order, please see our return instructions and place a new order for the products you want.

 

 

Returns and Changes from the Rest of the World

Returns

You have the right to return an item within 30 days of receiving your order. The return right stands only for items that are in new, unused condition and in their original packaging, including labels, hang tags etc.

For the return, please first contact our customer service help@aarrelabel.com with your name, order number and wish to return. Also fill the return form you received with your order and attach it with the return items.

After your return request, we will send you a shipping label with which you can send the order back to us. We will process the refund as soon as possible after receiving the return parcel.

The Return fee is 10 euros and will be deducted from the refund amount. If you return all the products in your order, we will also refund the shipping costs you paid. Even if you return all the products in your order, the 10 euro Return fee will be deducted from the refunded amount.

Changes

If you would like to change some items in your order, please see our return instructions and place a new order for the products you want. 

 

Pre-order returns

Normal return conditions apply to pre-sale products, and products have a normal 30-day return right from receiving the order.

 

Defective Products

The quality of our products is important for us. Our garments are not supposed to broke in the first use and the materials we use should last many washes. If this is not the case and you happen to receive a product with defect(or the material behaves abnormally in the first wash etc.), please explain the situation and send a picture of the defective piece if possible to our email address help@aarrelabel.com. If the product is not made according to our quality standards we will replace the product with a new one or return the money for your order.

In Finland, our partner on clothing repairs is Menddie, a platform that makes clothing repair simple and easy. Follow them @menddierepairs