Online store

How do i return a product

Returns from outside of Finland

For the return, please first contact our customer service with your name, order number and wish to return. Also fill the return form you received with your order and attach it with the return items.

Returns in Finland

If you wish to return your order or a product from your order in Finland, fill the return form that was sent to you together with your shipment and pack it together with the product you want to return in a parcel. You can use the same bag we used to send your order. Place the return address card over your package and take the parcel to the nearest Posti or Matkahuolto office.

If for any reason the return address card was lost or not originally included in the order, you can return the product to us free of charge with the following information (in Finland):

Pumpkin Design Oy warehouse C/O WebLog Oy
Asessorinkatu 12
20780 Kaarina

Posti return ID: 673333
Matkahuolto return ID: 9538884

Read more about returns here.

How do i exchange a product?

If you want to exchange the product you ordered, you must return the exchangeable product to us and make a completely new order for the other product/size you want. Customer returns are free of charge in Finland.

How can i track my order?

All the shipments have a tracking number which allows you to track your orders. You will find this tracking number in the order confirmation e-mail that is sent to you when the parcel is ready to be dispatched.

If for any reason, you haven’t received this code, or any confirmation e-mail, please contact us by e-mail at

This size i want is not available. How can i know when it is restocked?

You can join the waitlist on the product page. Choose the size you want and “Join the Watchlist”. We will send you an e-mail as soon as that product is available again in that size.

I was delivered a wrong product or size, what should i do?

If you received a different item from what was in your order confirmation, we will exchange it for the correct item for free. In this kind of situation, we recommend you to first contact, before sending the wrong item back to us. To return the wrong item, you can proceed the same way as in a normal return situation. Fill out the return from with the information that you have received the wrong item and if you want to receive the correct item.

We will send to you the correct item as soon as we receive your parcel in our warehouse. Normally it takes 2 to 3 days in Finland for the parcels to arrive to us.

By mistake i wrote my name, address or phone number wrong in my order?

Send your order number and the correct information to as soon as possible and we will correct the information in the order. Please remember to edit this information also in your account, in case you are a registered customer. You can edit your information here.

It is very important that your phone number is correct so that the parcels get to you.

Can i reserve a product?

Unfortunately, it is not possible to reserve a product. However, you can join the waitlist on the product page. Choose the size you want and “Join the Watchlist”. We will send you an e-mail as soon as that product is available again in that size.

I need my order fast. How long is your delivery time?

The fastest shipment option we have is Postipaketti. Every working day we ship parcels and they are mainly available for pick up the next working day.

If you order on a Friday evening, we will process and dispatch the order on Monday, which will probably be available for pick-up on Tuesday or Wednesday.

If you are unsure whether your order will get to you on time, please contact our customer service via e-mail at or by calling +35850352480 (Monday to Friday between 9.00-15.00).

Read more about shipping times here.

How can i cancel my order?

If you would like to cancel your order, please let us know as soon as possible by email tohelp@aarrelabel.comor by calling+35850352480(Monday to Friday between 9.00-15.00). Cancellation is only possible if your order has not been dispatched. If we have already sent your order, you will need to receive the order and return it.

Why should i create an account?

As a registered user, you can access all your orders with a single click. You can easily update your contact information, and we also periodically reward our loyal customers with nice surprises!

I have to exchange the item I purchased with discount or from sale. If the campaign has already ended, can I get a replacement item at a discounted price?

If you want to exchange the product, you must return the exchangeable product to us and make a new order for the other product/size you want with the current price. Customer returns are free of charge in Finland.

Does the free return apply to all products?

Our online store orders come with a 30-day return policy. Customer returns are free of charge in Finland. For customer returns outside on Finland we will charge 10 euros return fee, and it will be deducted from the refund amount. Return policy does not apply to fabrics, which are cut to order (bespoke).

I want to send the products to another address that is not my home address, is it possible?

When you place an order you can select “Send order to another address” and enter a shipping address other than your home address. This is convenient if you want to place an order on behalf of someone or deliver the gift items directly to the recipient’s address.

How fast should I pick-up my order?

Posti and Matkahuolto will hold the parcels for 7 days, after which the shipment will be returned to us. Make sure you retrieve the package before that. It is also important to make sure the phone number you provided at checkout is correct, in order for you to get your arrival notification.

Read more on unpicked parcels.

How can give feedback on products or ask for more information?

Feedback is always warmly welcome since we strive to improve every day. We will be happy to tell you more about our products and our company!

To do so, you can contact us either by email or by calling +35850352480 (Monday to Friday between 9.00-15.00). Or fill the contact form here.

You can leave a product review of a purchased product on the product page. To do so, you have to be a registered user. It doesn’t take long to do a product review, but it helps many others choose the right size and product for them.


I ordered a product that is defective, how should I proceed?

If you find that your product is defective, please send us a photo of the product defect and a brief explanation via email to or fill out the contact form here.

In some cases, we will ask you to send the product back for review. You’ll receive instructions via email to ship your product for free. When the product arrives, we will primarily replace the original product with a new one. If no suitable replacement product is found, we will refund the product claimed.

Read more about product warranty and complaints.

I am not sure about my size, where can I get information on the measurements?

You will find measurements for the article on the product page. The size chart is on the “Sizing” tab. If you can’t find the size you need on the measurement chart, you can ask us for more details or tips on choosing a size by emailing by calling +35850352480 (Monday to Friday between 9.00-15.00). Or fill the contact form here.

Check out the product reviews on the product page for tips on choosing a size from those who have already purchased the product!

Note that our products may shrink to a maximum of 8% in the first wash, but the actual shrinkage is generally closer to 5%.

Where can i find information and tips on product care?

Every product has a care label inside. Information on the care instructions can be found on our online store, under the heading “Care Instructions”. We have also collected information and tips for product maintenance and care on our Care Guide page.


I would like to collab with Aarre, whom should i contact?

All co-operation proposals are handled by Nina Alanko. You can reach here via e-mail at or by calling +358503598165.

Because we get a lot of collab ideas, to speed things up, we’d hope that in your message you will briefly present your idea for collaboration, along with information about any of your own channels like Blog, Instagram, Youtube that you wish to present.

We are happy to work with skilled people in many different fields, so please do not hesitate to let us know your idea!

I would like to see myself or my child as a model in one of Aarre collections, whom should i contact?

If you wish to be a model in our photoshoots, you can apply sending a few pictures, your size and a brief introduction of yourself by email to We are always looking for models of all sizes and looks, women, men and children. Feel free to apply if you have dreamed of being a model for a Nordic sustainable clothing brand.

Our photo shoots are organized mainly at our Pirkkala office. Models should be able to travel to the shooting site on their own.

Where is Aarre office / warehouse located?

All of our online shop orders are shipped from our warehouse in Kaarina, Finland. Aarre office and showroom are located in Pirkkala, together with Black Moda Oy.

Read more about Aarre.

Where are Aarre clothes produced?

Aarre clothes are manufactured by our own sewing company Black Moda Portugal, Lda in northern Portugal and by trusted partners in the area. Our hosiery products come from Italy.

Read more about our supply chain.

How are the working conditions of the workers behind Aarre productions?

Portugal is an EU country that is not classified a risk country. In Portugal, working life is regulated by law and law enforcement is enforced by the authorities. Employees in our own sewing industry receive regular training and are granted statutory holidays and free medical care. Working time is also subject to Portuguese law on working time that the moment is 40 hours a week, with 1 to 2 hours of extra working time. At our factory we pay our workers above the Portuguese minimum wage. Fore more detailed information visit ourSustainabilitypage.

Does Aarre report on its corporate social responsibility and sustainability?

We make annually a Corporate Responsibility Report, which we will add to the Corporate Responsibility page as it is completed. All reports have not been translated into English. You can also read about our CSR (Corporate Social Responsibility)here. Our products are mainly manufactured by Black Moda Oy/Portugal. Black Moda Oy CSR report can be downloadedhere.

Contact us

Have questions about your order, or a general inquiry?