Our fastest delivery method is pick-up point delivery. Orders arrive in Finland within approx. 1-3 business days, excluding the day of order. Delivery time to Europe is usually 3-5 business days, depending on the destination country.

We generally process orders no later than the next business day after placing the order. If you place an order, for example, on a Friday evening, we will pack and ship your order on Monday, so your order will most likely be available for pick-up on Tuesday or Wednesday at the latest (in Finland).

If you are unsure whether your order will arrive in time, you can also inquire about the situation with our customer service.

Read more about delivery times here.

All the shipments have a tracking number which allows you to track your orders. You will find this tracking number in the order confirmation e-mail that is sent to you when the parcel is ready to be dispatched.

If for any reason you haven’t received a tracking number, or any confirmation e-mail, please contact our customer service.

Please send us your order number and corrected contact information as soon as possible via the contact form here and we will correct the information for the shipment. Remember to also update your information in your user account if you are a registered user. You can edit your own information here.

It is very important that at least your phone number is correct in your order information so that you receive notification of the arrival of the package.

You can join the product's waiting list on the product page in the online store, by selecting the size you want, clicking "Notify me when the product is available" and filling out your email address. We will send you an email notification as soon as the product is available for order again!

You can also always inquire about product availability from our customer service.

If you received a different product/size than what is on your order confirmation, we will exchange the product for the correct one free of charge. If you have been delivered the wrong item or size, please first contact our customer service: help@aarrelabel.com

We will arrange the product exchange on a case-by-case basis and we are happy to help you in any problem situations!

We always strive to deliver the correct product to you as quickly as possible!

Unfortunately, we cannot reserve online store products. If, for example, the product you want is sold out, you can join the product's waiting list on the online store's product page. Select the size you want, click "Notify me when the product is available" and leave your email address. We will send you an email notification as soon as the product is available for order again!

You can also always inquire about product availability from our customer service.

If you wish to cancel your order, please notify our customer service us as soon as possible by using the contact form or by phone. Cancellation is only possible if we have not yet shipped your order. If we have already shipped your order, you must receive the order and make a normal customer return.

As a registered user, you can access all your orders with one click. You can also easily update your contact information and we also reward our loyal customers with nice surprises from time to time!

When you place an order you can select “Send order to another address” and enter a shipping address other than your home address. This is convenient if you want to place an order on behalf of someone or deliver the gift items directly to the recipient’s address.

In Finland, Posti stores shipments only for 7 days (weekends and holidays are included in this seven days). We therefore ask you to always make sure before ordering, that the phone number provided with the order is correct, so that you will receive a notification on your phone when the package is available for pickup.

In EU countries, you will receive an email and/or text message from the shipping company, when the parcel can be collected. In the message, there is also mentioned the last pickup date.

Read more about uncollected parcels here.

Return Items in Finland

For domestic orders in Finland, returning items is easy with the return label included in your shipment.

1. Register your return here: aarrelabel.com/en/pages/returns
2. Pack the items to be returned in the original shipping package (or a similar package).
3. Attach the return label to the return package in a visible place, covering the original shipping label.
4. Drop off the package to the parcel point of the carrier indicated on the return label.
5. Request a receipt for your return and keep it until we have processed your return.

Return Items from EU countries

1. Contact our customer service and inform us about your return here or help@aarrelabel.com
2. After contacting us, we will send you detailed return instructions and a return shipping label.
3. Register your return: aarrelabel.com/en/pages/returns
4. Pack the items to be returned in the original shipping package (or a similar package).
5. Attach the return label to the return package. Make sure to place the return label in a visible place on the package, covering the original shipping label.
6. Drop off the package to the parcel point of the carrier indicated on the return label.
7. Request a receipt for your return and keep it until we have processed your return.

For customer returns we charge a return shipping and handling fee of €5.90 (Finland) / €10.00 (EU countries). With return shipping label you can send your package free of charge, so it is easy for you. Return fee will be automatically deducted from the refund amount, when we process your return.

Read more about customer returns & refunds here.

For returns, we charge a return shipping and handling fee of €5.90 (Finland) / €10.00 (EU countries).

You can send your return to us free of charge with a ready-made return label, making the return process easy for you. The return shipping and handling fee will be automatically deducted from the amount to be refunded when we process your return. If you return your entire order to us and you have selected an invoice as the payment method, the return fee of €5.90 (Finland) / €10.00 (EU countries) will remain on your invoice.

If you return all of the items in your order, we will also refund the original shipping costs you paid. The return fee will be deducted from the total amount of the refund even if you return all of the items in your order.

There is no exchange option in our online store. If you want to exchange the product you ordered, you must return the exchangeable product to us and make a completely new order for the other product/size you want.

Read more about customer returns here.

All our products have a 30-day right of return, as long as the product is unused, in saleable condition and has the original product tags attached.

However, for hygienic reasons our socks and pantyhose can not be returned after the package has been opened and the garment has been tried on. This is according to EU’s Consumer Protection law (chapter 6 a, § 16).  However, the 30-day return policy applies to unopened packages of pantyhose and socks.

For volume discounts (e.g. buy 3, pay 2), the promotional price will expire if the products that are eligible for the volume discount are returned. If you return one or more products, you will lose your discount and pay the full price for the products you keep.

There is no exchange option in our online store. If you want to exchange a product you have ordered, you must return the product to be exchanged to us and place a completely new order for another product/size you want at the current prices. All our products have a 30-day return policy.

You can find product-specific measurement charts primarily on the product page, behind the “Sizing” link.

We also try to mark the model's height and the size she/he is wearing in the product images.

If you cannot find the measurement you need in the measurement chart, you can ask us for more precise measurements or tips on choosing a size by emailing help@aarrelabel.com. It is also worth reading any product reviews on the product page, where you can get tips on choosing a size from people who have already purchased the product!

Our products shrink by a maximum of 8% in the first wash. However, the actual shrinkage is usually closer to 3-5%.

Feedback is always warmly welcome since we strive to improve every day. We will be happy to tell you more about our products and our company!

You can contact us either by phone +358 50 352 4280 or filling out the contact form.

You can also leave a product review of a purchased product on the product page. It doesn’t take long, and it helps many others choose the right size/product for them.

You can find product-specific washing instructions not only on the white care label located on the side seam of the product, but also on our online store, on the product page, under the heading "Care Instructions".

We have also compiled information and tips on product maintenance and care on our Care Guide page.

If you received a defective or incorrect item, please contact our customer service as soon as possible. In case of reclaims, attach a photo of the defect to your message. If the reclaim is justified, we will ask you to send the product to us for examination. You will receive instructions by email on how to send the product to us free of charge.

We we offer the following solutions for compensation:

• Repair (only in Finland): If the defect can be fixed, we will arrange a repair free of charge via our partner Menddie. Service is available in Finland.
• Replacement: If you prefer, we can send you a new replacement item. We will email instructions for returning the defective product before sending the replacement.
• Refund or Store Credit: We can also offer a refund or a store credit equal to the purchase price. If the defective item was the only product in your order, we will also refund your original shipping fee.

Read more about the product warranty and reclaims.

Aarre clothes are manufactured by our own sewing company Black Moda Portugal, Lda in northern Portugal and by trusted partners in the area. Our hosiery products come from Italy.

Read more about our supply chain.

All of our online shop orders are shipped from our warehouse in Vantaa, Finland. Aarre office and showroom are located in Pirkkala, Finland, together with Black Moda Ltd.

Read more about Aarrelabel.

All collaboration proposals can be sent to us by email at nina@aarrelabel.com. You can also reach here by calling +358503598165.

We receive a lot of collab ideas, so to speed things up, we hope that in your message you will briefly present your collaboration idea, along with information about any of your own channels like Blog, Instagram, Youtube, etc.

We are happy to collaborate with skilled people in many different fields, so don't hesitate to send us a message with your idea!

You can apply to be our model by sending a few photos, your clothing size and a short introduction about yourself to nina@aarrelabel.com. We are looking for models of all sizes and looks, women, men and children. So please feel free to apply if your dream has been to work as a model for a sustainable Finnish clothing brand.

Our photo shoots are mainly organized at our Pirkkala location, so our models should have the opportunity to travel to the shooting location on their own.

Aarre products are manufactured in our own sewing factory in northern Portugal, as well as with partners in the surrounding area. Portugal is an EU country that is not classified as a risk country. In Portugal, working life is regulated by law and the authorities monitor compliance with the laws. For example, our own sewing factory employees receive regular education and are granted statutory holidays, holiday pay and parental leave. Working hours also comply with the Portuguese Working Hours Act.

Fore more detailed information visit our Sustainability page.

You can read about our company's sustainability here. You can also find our latest sustainability report on our Sustainability page, where we provide comprehensive information about our sustainability work.