Shipping policy

General

Aarrelabel is a brand owned by Pumpkin Design Ltd (Business ID 2382682-5). Pumpkin Design Ltd is a Finnish clothing manufacturer and seller. Our products are sold to customers over 18 years of age in Finland (excluding Åland) and EU countries. The products are designed and meant for use inside Europe, so product liability isn’t valid in countries outside of European Union. All prices include VAT. We reserve the right to change our prices and shipping costs.

How to Order

Our products are sold via our online store Aarrelabel.com. All orders are confirmed by email to the email address provided by the client. The confirmation email includes a list of ordered items, the total sum of the order and shipping costs. By placing an order the customer agrees to all existing terms and conditions of the Aarrelabel.com online store.

Shipping Info

We ship orders to Finland (excluding Åland) and all EU countries. All of our web shop orders are shipped from our warehouse in Vantaa, Finland. We ship orders every business day. We generally process orders no later than the next business day after placing the order.

We deliver the ordered products in one shipment. Aarrelabel.com does not guarantee the availability of the online store products in all situations. If the ordered product cannot be delivered, we will automatically refund the purchase price of the product and notify you of this to the email address provided when ordering.

Shipping to Finland

POSTI

Postipaketti and Smartpost 5,90€ - Free for orders over €120
The package will be delivered to the Posti service point or parcel locker of your choice, 1-3 business days from the date of dispatch

Posti Pikkupaketti 3,90€ - Free for orders over €120
Small orders delivered straight to your mailbox with tracking number, 3-5 business days from the date of dispatch. If the order doesn't fit through your mailbox, the mail carrier can leave the package at the recipient's door.

Posti Kotipaketti 10,90€ - Always chargeable
The package is delivered directly to your door. You will be contacted within 1-3 business days after shipment to agree on a delivery time.

Public holidays etc. may affect the delivery time. We will inform you of any unusual delivery times on our social media channels, in our newsletter, and on our online store pages.

Shipping to EU

Depending on the country, delivery takes usually 3-5 business days (excl. the date of order). Public holidays etc. may affect the delivery time. We will inform you of any unusual delivery times on our social media channels, in our newsletter, and on our online store pages.

The delivery cost to Europe is €14.90, including shipping, VAT, and packaging costs. Delivery is always chargeable.

We deliver orders to EU countries as a GLS EuroBusiness package (read more). You will receive an email with a tracking number when we have shipped your package. In most European countries, you can also choose your preferred delivery point from the extensive GLS network once the package has been dispatched.

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We do not ship orders to the United Kingdom.

Track Your Order

You will receive a tracking number with the “Your order is on its way” email, which you can use to track your package.

If for some reason you did not receive a tracking number by email, you can request it using the contact form here or help@aarrelabel.com. All of our shipping options are traceable, which means the risk of loss is very low.

We are not responsible for delays in deliveries due to the actions of the shipping company or incorrect deliveries by the shipping company.

Notice of Arrival

Finland

You will receive an arrival notification from the shipping company to your phone and/or email when your package has arrived or is ready for collection. We are not responsible for incorrectly entered phone numbers and the resulting loss of the arrival notification.

EU countries

For orders delivered to Europe, you will receive an arrival notification from GLS to your phone and/or email when your package has arrived or is ready for collection. We are not responsible for incorrectly entered phone numbers and the resulting loss of the arrival notification.

Please note that Posti only stores shipments for 7 days in Finland (weekends and holidays are included in this seven days). We therefore ask you to always make sure before ordering, that the phone number provided with the order is correct, so that you will receive a notification on your phone when the package is available for pickup.

Uncollected Orders

Uncollected order is not the same as returning an order. If an order is returned to us uncollected, we will automatically refund the money for the ordered products, excluding shipping costs. Therefore, we do not refund shipping costs for uncollected orders. In addition, we will deduct the normal return processing fee (Finland €5.90 / EU Countries €10.00) from the refund amount.

If the order was placed without shipping costs (you have used a coupon that gives you free shipping costs or the order value has exceeded €120 in Finland, etc. comparable situation), we will deduct the return processing fee and the normal shipping fee from the refund amount, as compensation for the costs caused for us for the uncollected shipment. The amount of the delivery fee to be deducted depends on the country of delivery and shipping method used.

We do not resend uncollected orders. If you still want to receive the products you ordered, you can place a new order through our online store. An incorrectly provided phone number and/or email address may result in the customer not receiving a notice of the arrival of the package, and for this reason the order will be returned to us uncollected. Aarrelabel.com is entitled to charge an uncollected shipment fee also in case that the notification of arrival has not been received due to incorrect information provided by the customer or for other reasons beyond the control of the company.

When ordering, please note the storage times of Posti in Finland (7 days at Posti service points and parcel lockers) and ensure that you are there to collect your order. Aarrelabel is not responsible for orders that are not collected due to travel or other occasions.

Returns

It is important to us that you are satisfied with the products you have ordered. Our online store offers a 30-day return policy from the date of receiving the products. The right of return also applies to discounted items purchased from the online store. The right of return is valid for products that are in sellable condition, i.e. clean, unwashed and unused, with any original product tags still attached. Please try on underwear and swimwear over your own underwear.

If we receive dirty or otherwise non-sellable items, we reserve the right to deduct a €10.00 cleaning fee from the refund amount. We also reserve the right to reject a return altogether if the product no longer corresponds to a new, unused product.

Return Fee

For domestic orders in Finland, we charge a return shipping and handling fee of €5.90. You will receive a return label with your delivery, which you can use to send your return to us free of charge, making it easy for you to make the return. The return shipping and handling fee of €5.90 will be automatically deducted from the amount to be refunded when we process your return. If you return your entire order and have chosen invoice payment, the €5.90 return fee will remain on your invoice for payment.

For orders delivered to Europe, we charge a return shipping and handling fee of €10.00, which will be automatically deducted from the refund amount.

If you return all items in your order, we will also refund the shipping costs you paid. The return fee will be deducted from the total amount of the refund even if you return all items in your order.

Non-Returnable Items

For hygienic reasons our socks and pantyhose can not be returned after the package has been opened and the garment has been tried on. This is according to EU’s Consumer Protection law (chapter 6 a, § 16). However, the 30-day return policy applies to unopened packages of pantyhose and socks.

Product Exchange

If you wish to exchange a product, return the original item and place a new order for the desired item or size.

Read more about customer returns here.

Pre-Orders

Some of our products can be pre-ordered. This means that the product is not available ready-made in our stock, but the product is manufactured according to pre-order quantities and estimated future order quantities. If the product is available for pre-order, you will see the PRE-ORDER sticker on the product image. When you select your size on the product page, you will receive the notification "Available on backorder". The estimated delivery time of the pre-sale product is also informed on the product page. By ordering the product from pre-sale, you ensure that you will definitely get the product you want. The products are manufactured based on the orders placed during the pre-sale. Please take this into account when ordering and only order products that you intend to keep, if they are well fitting. Please notice, that you can only have other pre-order products on the same order with the pre-order products.

Pre-Order Payment

The order is paid for when placing the order, using the payment method options available in the online store. If you choose an invoice as the payment method for your order, the invoice will be sent to you at the point when the product's pre-sale period ends. The invoice must be paid normally by the due date.

Pre-Order Delivery Time

The estimated delivery time of the pre-order product is informed on the product page. You will receive a notification in your email when your order is shipped from our warehouse. We reserve the right to schedule changes due to reasons beyond our control.

Pre-Order Returns

Normal return conditions apply to pre-sale products, and products have a normal 30-day return right from receiving the order.

Product Warranty & Reclaims

If you received a defective or incorrect item, please contact our customer service as soon as possible here or by e-mail: help@aarrelabel.com. In case of reclaims, attach a photo of the defect. If the claim is justifiable, we offer the following solutions for compensation:

Repair (only in Finland): If the defect can be fixed, we will arrange a repair free of charge via our partner Menddie. Service is available in Finland.
Replacement: If repair is not possible, we can send you a new replacement item. We will email instructions for returning the defective product before sending the replacement.
Refund or Store Credit: If neither repair nor replacement is an option, we can offer a refund or a store credit equal to the purchase price. If the defective item was the only product in your order, we will also refund your shipping fee.

If we have sent you defective or incorrect item, we will arrange the product return / exchange free of charge.

Gift Wrapping

Our online store does not currently offer a gift wrapping service, but you can order a high-quality Tiger's Nap gift bag (€3.50) with your gift order, which you can conveniently wrap your gift in at home. There are two different sizes available, and the Tiger's Nap print is suitable for both adults and children.

We have selected high-quality bags made by a Finnish partner. You can order the gift bag here.

Delivery Directly to the Gift Recipient

If you want us to deliver your order directly to the gift recipient, you can choose a delivery to a different address at checkout. Please change the phone number to the recipient's phone number if you want the arrival notification to go directly to the recipient. You can leave your own email address as the email address so that you receive an order confirmation of your order. If the order includes the recipient's phone number, we also recommend that you notify the recipient of the arriving package, so that the recipient knows to pick up the package and does not think that the notification has been sent to the wrong number, for example.

Secure Payment Options

Ordering from the Aarrelabel.com online store is safe and easy. Every completed and accepted order generates an automatic order confirmation. The most common reason for missing order confirmation is an incorrect email address provided when ordering or the order confirmation being automatically filtered to spam.

The online store serves as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the transaction and other obligations it defines itself.

We offer the following payment methods in Finland:

Online Bank Payment (Trustly)
Mobilepay
Apple Pay
Google Pay
Card Payment (Visa, MasterCard or American Express)
Paypal
Qliro invoice with a 14-day payment period
Qliro account and Qliro installment payment
Klarna invoice with a 30-day payment period
Klarna flexible installment payment

Depending on the payment method, the payment service provider is Trustly, Qliro, PayPal, Klarna or Shopify Payments/Stripe. The payment service provider appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant.

In cases of complaints related to payments, we kindly ask you to contact the selected payment service provider first. In cases of product complaints, we kindly ask you to contact the Aarrelabel.com online store customer service here or help@aarrelabel.com

TRUSTLY ONLINE BANK PAYMENT

Buy and pay directly from your online bank. Here's how it works:

Select the Online Banking/Trustly payment option at checkout.
Select the bank you use and identify yourself with your bank ID or security code.
Select the account from which you want to make the payment (for example, a savings account or a current account) and confirm the payment.
The purchase amount will be debited directly from the account you have chosen and you will be sent an order confirmation.

Trustly Group Ltd (company code 556754-8655) is an authorized Swedish payment institution supervised by the Swedish Financial Supervisory Authority (Finansinspektionen). Trustly Group Ltd offers payment services in accordance with the Swedish Payment Services Act (2010:751) and the Payment Services Directive (EU) 2015/2366 (PSD2) and can offer cross-border payment services within the EU/EEA.

Trustly adheres to strict security standards. This is evidenced by ISO 27001 and SOC 2 certifications and compliance with GDPR regulations.

Is Trustly safe to use?

Yes, Trustly is safe to use. Trustly uses the highest available encryption standard in addition to your bank's security system, and stores data on GDPR-compliant servers. Trustly never stores any information that could be used to access your bank account.

Trustly's privacy policy >>

If you have any problems or questions regarding Trustly online banking payments, you can contact Qliro's customer service:

Tel. 020 77 05 06 (Finland)
Mon-Fri 09:00-18:00
Qliro customer service contact information

DEBIT AND CREDIT CARDS (Shopify Payments/Stripe)

You can pay in the online store with Visa, Visa Debit, Mastercard, Debit Mastercard and American Express cards. The online store uses the international Verified by Visa, Mastercard SecureCode and American Express SafeKey authentication services.

Card payments are made using a secure payment form, and payment card information is not stored in the online store's systems.

MOBILE PAY

MobilePay is an in-app service that allows you to pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the MobilePay app.

The terms and conditions are available on the MobilePay website .

APPLE PAY
Apple Pay is a service that works on an Apple device and allows you to pay for purchases with a payment card connected to the device.

The terms and conditions are available on the Apple Pay website.

EXPRESS CHECKOUT (Shopify Payments/Stripe)

With Express Checkout, you can choose the most common credit card payments, Apple Pay, and Google Pay as payment methods. The service is provided by Shopify Payments/Stripe.

PAYPAL

If you choose PayPal as your payment method, you will be redirected to PayPal's website at the end of your order to complete the payment transaction. If you are a new PayPal user, you can create your own PayPal account. If you paid via PayPal and return the products, we will refund the money directly to your PayPal account.