Returns

It is important to us that you are satisfied with the items you have ordered. Our online store offers a 30-day return policy from the date of receiving the products. 

The right of return

The right of return is valid for products that are in sellable condition, i.e. clean, unwashed and unused, with any original product tags still attached. The right of return also applies to discounted items purchased from the online store. Please ensure that the product does not contain, for example, makeup stains or animal hair. If we receive dirty or otherwise non-sellable items, we reserve the right to deduct a €10.00 cleaning fee from the refund amount. We also reserve the right to reject a return altogether if the product no longer corresponds to a new, unused product.

Please try on underwear and swimwear over your own underwear. 

For hygienic reasons our socks and pantyhose can not be returned after the package has been opened and the garment has been tried on. This is according to EU’s Consumer Protection law (chapter 6 a, § 16).  However, the 30-day return policy applies to unopened packages of pantyhose and socks.

Return Fee

For domestic orders in Finland, we charge a return shipping and handling fee of €5.90. You will receive a return label with your delivery, which you can use to send your return to us free of charge, making it easy for you to make the return. The return shipping and handling fee of €5.90 will be automatically deducted from the amount to be refunded when we process your return. If you return your entire order and have chosen invoice payment, the return fee will remain on your invoice for payment.

For orders delivered to Europe, we charge a return shipping and handling fee of €10.00, which will be automatically deducted from the refund amount.

If you return all items in your order, we will also refund the original shipping costs you paid. The return fee will be deducted from the total amount of the refund even if you return all items in your order.

Return Receipt

The receipt serves as proof of your return. Please request a receipt when returning your package and keep it until your return has been processed.

Return Processing

Returns are processed within 14 business days from the return shipment date. You will receive an email confirmation once your return has been processed. If more than 14 business days have passed since the return date, please contact our customer service and we will check the status of your return. Please also include a photo of the return receipt or the return tracking number in your message. Tracking number can be found on the return receipt you received.

Product Exchange

If you wish to exchange a product, return the original item and place a new order for the desired item or size.

Late Returns

If your order’s return period has expired, you can no longer return the item using the return label. In this case, please contact our customer service here or by e-mail: help@aarrelabel.com

Return Items in Finland

For domestic orders in Finland, returning items is easy with the return label included in your shipment.

1. Register your return here: aarrelabel.com/en/pages/returns
2. Pack the items to be returned in the original shipping package (or a similar package).
3. Attach the return label to the return package in a visible place, covering the original shipping label.
4. Drop off the package to the parcel point of the carrier indicated on the return label.
5. Request a receipt for your return and keep it until we have processed your return.

Return via Posti Service Point in Finland

Attach the return label over the original shipping label. Drop off the package to the parcel point of the shipping company indicated on the return label. Request a receipt and keep it until you receive an email confirmation, that we have processed your return.

If your return package is thin (less than 3cm thick and under 2kg), you may drop it in a Posti mailbox with the return label attached. However, we recommend saving the tracking number just in case of any problems with the shipment.

Return via Posti Smartpost in Finland

Get a return code from https://www.posti.fi/en/private/parcels-and-tracking/return-a-parcel using your original shipments JJFI tracking number. Choose a Posti Smartpost locker based on your postal code.

You can also create a return shipment with our contract number 673333.

You will receive a return code and locker number for your return. Drop the package in the locker and keep the receipt. 

Missing Return Label?

If the return label is missing, you can return your package for free in Finland by using the following details.

Return Address in Finland:
Posti / Pumpkin Design Oy
Tikkurilantie 148, ovet D1-D4
01530 Vantaa

Return Codes in Finland:
Posti Return Code: 673333

Take the package to the nearest Posti service point and provide the return code to the staff, for the shipping company in question. They will print a return label for you. Request and keep the receipt until your return is confirmed.

NOTE! If you return items without return shipping label, please also include a note with your name, order number, and details of the returned products so we can process your return correctly.

Return Items from Europe

To return products from Europe, please first contact our customer service here or by e-mail: help@aarrelabel.com. When contacting us, please state your wish to return the product, as well as your name and order number. After that, we will send you detailed return instructions and a return shipping label.

1. Contact our customer service and inform us about your return here or help@aarrelabel.com
2. After contacting us, we will send you detailed return instructions and a return shipping label.
3. Register your return: aarrelabel.com/en/pages/returns
4. Pack the items to be returned in the original shipping package (or a similar package).
5. Attach the return label to the return package. Make sure to place the return label in a visible place on the package, covering the original shipping label.
6. Drop off the package to the parcel point of the carrier indicated on the return label.
7. Request a receipt for your return and keep it until we have processed your return.

For orders shipped to Europe, we charge a return shipping and handling fee of €10.00. The return shipping and handling fee will be automatically deducted from the refund amount when we process your return.

 

Special Cases

Promotional Discounts (e.g., "Buy 3, Pay for 2")

If you return items from a promotional discount (such as Buy 3, Pay for 2), the discount will no longer apply. You will pay full price for the remaining campaign items, and the discount will be adjusted accordingly.

Unregistered Returns

If your have not registered your return here, we may not be able to process your return. You can also register your return afterwards, when you have already shipped the package to us.

 

Pre-Order Returns

Normal return conditions apply to pre-ordered products, and products have a normal 30-day return right from receiving the order.

 

Uncollected Orders

Uncollected order is not the same as returning an order. If an order is returned to us uncollected, we will automatically refund the money for the ordered products, excluding shipping costs. Therefore, we do not refund shipping costs for uncollected orders. In addition, we will deduct the normal return processing fee (Finland €5.90 / EU Countries €10.00) from the refund amount.

If the order was placed without shipping costs (you have used a coupon that gives you free shipping costs or the order value has exceeded €120 in Finland, etc. comparable situation), we will deduct the return processing fee and the normal shipping fee from the refund amount, as compensation for the costs caused for us for the uncollected shipment. The amount of the delivery fee to be deducted depends on the country of delivery and shipping method used.

We do not resend uncollected orders. If you still want to receive the products you ordered, you can place a new order through our online store. An incorrectly provided phone number and/or email address may result in the customer not receiving a notice of the arrival of the package, and for this reason the order will be returned to us uncollected. Pumpkin Design Ltd is entitled to charge an uncollected shipment fee also in case that the notification of arrival has not been received due to incorrect information provided by the customer or for other reasons beyond the control of the company.

When ordering, please note the storage times of Posti in Finland (7 days at Posti service points and parcel lockers) and ensure that you are there to collect your order. Pumpkin Design Ltd is not responsible for orders that are not collected due to travel or other occasions.

Refunds

Refunds are processed once your return has been received and reviewed. This typically takes 5–14 business days from the return shipment date. You will receive an email confirmation when the refund is completed.

The refund will always be made to the same payment method you used to pay for your order. If you paid with an online bank transfer, the refund will appear in your account after 1-3 business days, depending on your bank.

Gift Card Refunds

If you paid for your entire order with a gift card, the amount will be refunded back to the original gift card. If you used a gift card and another payment method when paying, the refund will always be made primarily to the payment method you used and only then to the gift card.

Product Warranty & Reclaims

If you received a defective or incorrect item, please contact our customer service as soon as possible here or by e-mail: help@aarrelabel.com. In case of reclaims, attach a photo of the defect. If the claim is justifiable, we offer the following solutions for compensation:

• Repair (only in Finland): If the defect can be fixed, we will arrange a repair free of charge via our partner Menddie. Service is available in Finland.
• Replacement: If repair is not possible, we can send you a new replacement item. We will email instructions for returning the defective product before sending the replacement.
• Refund or Store Credit: If neither repair nor replacement is an option, we can offer a refund or a store credit equal to the purchase price. If the defective item was the only product in your order, we will also refund your shipping fee.

If we have sent you defective or incorrect item, we will arrange the product return / exchange free of charge.